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February 08, 2012, 02:36:03 am *
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Author Topic: Escalations when changing owner  (Read 453 times)
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pmormile
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« on: March 08, 2010, 04:04:25 pm »
Currently our system is setup to notify the owner when a SR has been assigned to them. This works when the SR is first assigned, but if we change the owner on the SR, the new owner doesn't get notified that they has an SR assigned to them. I need help figuring out this escalation. Can anyone point me in the right direction?

Thanks!
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jyoti sukhani
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« Reply #1 on: May 12, 2010, 11:35:56 am »
Hi


Could ypu please tell me is the owner is getting assignment through a workflow?
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